Two people can never have the same views. A difference in the opinions, values, understandings, and thought processes leads to a conflict that can range from a mild verbal argument to a physical brawl which sometimes results in a lifelong misunderstanding and scuffle. It won’t be wrong to say that conflict is a normal part of relationships.
Conflict can start anytime and at any place when individuals are not ready to accept the middle path approach. It has been observed that when people think in dissimilar ways and are not willing to compromise at all, conflict arises. Workplace conflict is something that gives anxiety to many. Workplace conflict exists because you work in a highly competitive environment. Competition brings out the worst in us sometimes because we all want to win. So, if you work in a place especially in sales that rank success based on performance, it’s super easy for a conflict to take place. A conflict is always avoidable; here is what you need to do.
What’s the actual cause of the conflict? There are always two sides to every story and can be more depending on the number of people involved in the situation. The first thing you need to do is get to do is identify the problem. Uncovering the root cause of the issue is your main goal during this phase. Dig deep into the matter. You won’t be able to resolve the conflict without the whole puzzle being solved. It might take a little time, but it’s better to know all the facts. This way you can come to a possible resolution.
Communication is the key to understand others’ points of view. When you are in the communication phase of conflict resolution, your response to statements and situations should be thoughtful and professional. A lot of disagreements can be resolved more smoothly simply by the way the issue is addressed.
When the time comes for you to address the data and information you gathered while identifying the problem, be vigilant, open your mind, and thoughtful heart to the conversation. Explain your findings or your own experience of the situation in a way that is straightforward, concise, and informational. Allow others to do the same and really listen to what they are saying.
After listening to what other people have to say, go for the conflict resolution. Remember this won’t happen overnight, but it can happen if you can find a way to agree and move past the situation. It’s not always easy to do, but it’s not impossible.
Sometimes, a handshake is enough to fix the problem. But if it’s bigger than that, it requires a plan. Working together with your peers to create a goal-oriented resolution is one of the best ways to stay on task, focused, and organized. I must tell you how much smoother the resolution process goes when you have the ability to forgive and forget it. Release the anger, find the learning opportunity, express gratitude for the growth, and apologize for your part. Doing all of those things are really putting on your big people’s pants and showing your peers that you’re willing to move forward.
by: Abeer Arshad
Tags: healthy work environment, office polictis, team work, work conflicts
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