Emirates Airline was on Tuesday named the world’s best airline at the prestigious Skytrax World Airline Awards 2016.
The Dubai-based carrier said in a statement that it also scooped the awards for world’s best inflight entertainment for a record 12th consecutive year, and best airline in the Middle East.
Based on the results of the largest airline passenger satisfaction survey in the industry, the World’s Best Airline Awards are considered a global benchmark of airline excellence.
This year’s Skytrax awards were based on a total of 19.2 million completed surveys covering 280 airlines, by customers hailing from more than 104 countries.
The Skytrax survey measures quality standards across 41 key performance indicators of front-line products and services in the airline industry.
It is the fourth time Emirates has won the top accolade since the airline awards were introduced 15 years ago.
Sir Tim Clark, president Emirates Airline, said: “We are honoured to be recognised by the prestigious Skytrax awards. Emirates has always put our customers at the heart of what we do, and we work hard to deliver the very best experience possible to our customers at every touchpoint, every day, all around the world.
“We constantly invest in our product and services, both on the ground and in the air. We listen carefully to our customers, and then relentlessly challenge ourselves to deliver and exceed expectations.”.. see more