ERICA Elson is officially the most helpful telemarketer in the world.
Ms Elson, having worked as a telemarketer for two years, has written an article over atlifehacker explaining how to stop those pesky calls.
As she points out, successful telemarketers are turned down about 96 per cent of the time, so they’re generally pretty relentless. We need all the help we can get.
First of all, here are five things Ms Elson says you definitely should NOT do.
“This one is totally talking to me like I’m some sort of human being. Now I just need to seal the deal …” Source:ThinkStock
DON’T HANG UP STRAIGHT AWAY
“This results in the telemarketer marking your lead as ‘no answer’ and calling you back until they actually have a conversation with you.”
DON’T ENGAGE WITH THE TELEMARKETER AT ALL
“This gives them the false hope that you may just need some convincing and are actually interested in their product. Do not ask questions. Do not explain why you are not interested in the product. Do not show empathy or other human characteristics.”
DON’T GET REALLY ANGRY
“Remember, the computer chose your lead, not the caller. If you scream at them because you’ve been called before, this will not make them sympathetic to your case. It’s likely they’ll just put you back into the lead pool to torture you.”
DON’T HANG UP WITHOUT AN EXPLANATION
“This will most likely result in the telemarketer calling back, claiming you got ‘disconnected.’ If you don’t answer then, they will keep calling.”
DON’T LET THEM CALL YOU BACK AT ANOTHER TIME
“When you say ‘This isn’t a good time,’ the telemarketer hears ‘Call me back later!’ When you say ‘Sorry, I don’t have time to talk about this right now,’ the telemarketer hears ‘I will buy this another day!'”
This approach will not work. Source: ThinkStock
So, how should you react to a call from a telemarketer? Ms Elson says the most efficient response is to say: “Please put me on your do not call list.”
Nothing more, nothing less. It’s actually pretty simple.
“If they ask why or won’t do it right away, remain calm and repeat,” Ms Elson writes.
“The way you phrase your response can mean the difference between getting called all the time and getting rid of telemarketers efficiently. Make the right choices and you won’t be bothered.”
If the telemarketer refuses to put you on the do not call list or is just downright rude, you should ask to speak to their supervisor. Ms Elson says there’s always one in the same room.