Cumbersome and slow cash machines with clunky buttons and tiny hard-to-see screens could soon be a thing of the past thanks to a range of next-generation ATMs.
Ohio-based security firm Diebold has created a touchscreen cash machine that works like a tablet computer, uses facial recognition and QR codes to identify and authenticate users, and has built-in safety cameras.
While German-based engineers at Waldorf Nixon have developed a machine that remembers the user’s withdrawal history to offer more personalised options.
These ideas are just some of the concepts recently showcased at the ATM conference in London.
The tablet-inspired cash machine has been developed by security and software company Diebold.
The Millennial design looks and acts like modern smartphones and tablets, with similar navigation menus and controls.
It is paperless, and receipts are sent via text message or email to a user’s phone.
The first ATM Diebold demonstrated at the London conference – originally debuted at CES in Las Vegas in January – connects to a user’s mobile device when they scan an onscreen QR code.
This syncs the device through a cloud-based service and is able to confirm the user’s identity without a bank card.
The transaction screen then appears on the smartphone and the customers can select withdrawal amounts.
A unique one-time code is sent to the phone, which the customer must enter into the ATM to authenticate the transaction and get their money.
Diebold’s second demonstration showcased how the ATM can set up a transaction in advance that can send money to a third person.
The customer inputs the payment amount and the recipient’s contact information, which can be selected directly from his or her contact list.
The recipient then receives a one-time code he or she can use at an ATM or branch to receive the cash.
This will let users send cash to their children, for example, when travelling or away from home.
Diebold’s portable touchscreen ATM is two-thirds of the size of a traditional cash machine and is Wi-Fi enabled.
A built-in camera lets users see who is behind them while they withdraw their cash and facial recognition could also be used as an alternative to the QR code.
The company hopes to bring the ATM to market in the next 18 months.
Another concept was showcased by German firm Waldorf Nixon.
Chief Technology Officer Reinhard Rabenstein told the BBC that it is no longer acceptable for people to have to wait for their cash.
The Waldorf Nixon ATM displays a customer’s personal ‘profile’ each time they enter their bank card.
It shows their most recent transactions, including amounts, and personalises the options available to suit this history.
For example, if a customer regularly withdraws £20, this amount will be the first option presented to them.
Wincor Nixdorf is also said to have created its own app store to work with mobile payments.
Other ATM prototypes included machines with live link video screens to put them in direct contact with customer services, as well as drive-through cash machines which are already available in the U.S.
source: Dailymail UK