Do you think you have a permanent solution to traffic congestion on Sheikh Zayed Road? Have you noticed an error on a major intersection? Or have you been waiting to vent out about an infrastructural miscalculation en route to your office?

You will have to hold back no longer.

Tomorrow, for the first time, the Customer’s Council of the Roads and Transport Authority (RTA) will take place in an e-majlis on Twitter.

The aim is to ‘transparently communicate’ with the public.

Under the motto ‘Improving our Services’ the RTA has invited Dubai residents to participate in a ‘live’ Twitter session with the Head of the Customer Council.

For two hours, residents may tweet their questions, remarks, suggestions, and ideas about RTA services, to which the person in charge will try to respond adequately.

The RTA claims to already operate an interactive customer service policy, as the public is frequently surveyed about certain services.

New rules, routes or stations have been established in response to the feedback.

However, the ‘live’ Twitter session on October 28 is the first online interactive experience for the Customer’s Council of the RTA.

The Twitter Session will take place between 12-2pm and the hash is tag #rta_emajlis.

The Twitter account used is the regular RTA Twitter account @RTA_Dubai.

 

Source:  Emirates 24/7